Before you ever call support, know your Server's Host ID. Run ipconfig /all and write down the Physical Address of the primary NIC. Keep this in your lab binder.
A: Rarely. However, a major Windows update that changes the network adapter driver (and thus the MAC address reported to Windows) can invalidate a node-locked license. Always test Windows updates in a sandbox first.
By default, Chromeleon stores its active license file in a protected system directory. If you need to manually locate or back up the file, look here: C:\ProgramData\Dionex\Chromeleon\
if you cannot find your .cmlic file, contact Thermo Fisher Technical Support with your dongle serial number to request a replacement. chromeleon license file
: Log into the Thermo Fisher Scientific License Portal or contact your local software support representative with your hardware ID and sales order number.
Chromeleon uses a modular licensing structure. Your license file can include various base and optional capabilities, including but not limited to:
Whether you are setting up a new workstation, upgrading your network data system, or troubleshooting a licensing error, understanding how the Chromeleon license file works is critical to maintaining laboratory uptime. What is a Chromeleon License File? Before you ever call support, know your Server's Host ID
This is the most common setup for larger labs. The license file sits on a dedicated (often called the License Manager ). All client workstations and instrument controllers check in with that server. You never install the license file on the individual workstations.
To manage a license file effectively, you need to understand which architecture you are running:
You need a License Re-host . Contact Thermo Fisher with the old Host ID and new Host ID. They will generate a new .lic file. Never try to manually edit the Host ID in the file—it triggers a cryptographic mismatch. A: Rarely
Log into the dedicated server hosting the software. Launch the Chromeleon License Server Administration tool. Select the option to Import/Update License File . Upload the file to the server.
The license file was generated for a different computer or a network card that has since been disabled or replaced.
The activation process differs slightly between Chromeleon 6 and Chromeleon 7.