Once the file is successfully downloaded to your local machine, handle it with care according to your enterprise security protocols.
: Log in to the Veritas Support Portal and navigate to the Veritas Entitlement Management System (VEMS) to confirm your administrator profiles are added.
A Veritas customer registration key—specifically in .json format—is required to license and unlock the full functionality of enterprise software like Veritas NetBackup, Enterprise Vault, and Backup Exec. Without this key, your deployment will remain in evaluation mode or fail to connect to Veritas telemetry and support services.
Do not modify the filename of the veritas_customer_registration_key.json after downloading it. NetBackup does not support the short filename format (8.3 format) for this file, and renaming it will likely cause the installation or upgrade to fail. How To Download Veritas-customer-registration-key.json
If you use an aggregate key, the NetBackup web UI will prompt you to select the specific account ID associated with the primary server.
Use the search bar to locate your specific product. You can filter the results by: Account Name Entitlement ID Product Name (e.g., NetBackup)
Enterprise environments with multiple branch or master accounts. Once the file is successfully downloaded to your
: Find the specific Account ID for your primary/master server and click the download icon.
: If you cannot log in or see your accounts, you must contact your Veritas Sales team or Support to have the keys generated or fixed. Veritas Technologies Are you performing a new installation an existing NetBackup server?
When you install or configure certain Veritas products (especially NetBackup 10.x and above), the software requires this JSON file to validate your purchase and unlock features. Storing it as a structured file allows for bulk licensing and easier automation compared to manual key entry. Without this key, your deployment will remain in
Once downloaded, the key must be applied to your Veritas environment during installation or via the management console. For NetBackup Deployments
This customer registration key is a required requirement for installing or upgrading Veritas NetBackup versions 8.1.2 and later. It securely links your primary server infrastructure to Veritas Smart Meter / Usage Insights for telemetry and license tracking. Step-by-Step Download Instructions
Once logged into VEMS, click on the tab located at the top of the dashboard.
Once you have downloaded the JSON file, you need to install it correctly:
Load your own files: Visit webview.exocad.com for our free web-based 3D file viewer.
Dedicated mobile apps are also available for Android and iOS.