To resolve the "Loading data failed: check the configuration file" error, follow these step-by-step troubleshooting guides:
Try to log in using the credentials found in your configuration file.
Navigate to your local installation directory (usually found at C:\Program Files\TecDoc\ ).
Double-click the keys and verify that the values match the exact location of your TecDoc catalog data. Correct any mismatched drive letters or folders. Step 5: Perform a Clean Re-import of the Latest Data Update To resolve the "Loading data failed: check the
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Ensure these drive letters and folder paths perfectly match where your actual TecDoc data folders are located. Save the file and restart your PC. 5. Re-register System DLLs (For Legacy Versions)
Make sure you're using the correct environment (e.g., test vs. production). For example: https://webservice.tecalliance.services/tecdoc/v1/... Correct any mismatched drive letters or folders
To fix the " Loading data failed, check the configuration file
: Copy the target configuration file and paste a duplicate named CONFIG_BACKUP.INI onto your desktop before making any adjustments.
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If you recently updated the catalog, look in the directory for files ending in .bak or .old (e.g., tecdoc.ini.bak ). Rename the broken current file to tecdoc.old and rename the backup file back to tecdoc.ini .
: Check your command line or settings to ensure it explicitly targets wc-dataload.xml (or your specific provider's equivalent) rather than a secondary configuration like wc-loader-businessobject.xml . 2. Check Database Connectivity & Logins
Ensure the configuration file is not missing critical declarations or elements. Check for invalid XML syntax or misspelled arguments. Official Documentation
To avoid future “loading data failed” errors after TecDoc updates: