If you are setting up or diagnosing a call center deployment, what specific or customization goal are you currently working on? I can provide the exact database queries or file configurations needed to resolve it. Share public link
mkdir /dev/shm/agi-tmp chown asterisk:asterisk /dev/shm/agi-tmp
Before touching any code, verify the following components are correctly set up:
Controls which data inputs (text boxes, dropdowns) appear in the agent pane. agc vicidial.php
Do not use agc vicidial.php in legacy mode. Use the FastAGI daemon:
This is not standard behavior—the interface should not reload. It suggests a JavaScript error on the page or a network connectivity issue. Check the browser's console for errors and ensure stable connectivity to the VICIdial server.
// Function to query AGC server function get_agc_content($lead_id, $campaign_id) $agc_api_url = "http://agc-server.local/api/v1/content"; $payload = json_encode([ 'lead_id' => $lead_id, 'campaign' => $campaign_id ]); If you are setting up or diagnosing a
The agent login flow is straightforward but requires precise coordination between the web interface, the database, and Asterisk.
When a call connects, the script displays the lead information (name, address, custom fields). Once the call ends, the agent uses the interface to select a (e.g., Sale, Answering Machine, Call Back). This choice dictates when and how the lead will be dialed next. Essential Configuration & Customization Options
To simplify development, several community-maintained PHP API wrappers exist (e.g., nerthux/vicidial-php-api-wrapper ). These wrap the raw API endpoints into clean PHP classes, reducing boilerplate code and making integration faster. Do not use agc vicidial
Switch to FastAGI mode. Edit extensions.conf and replace AGI(agc://vicidial.php) with AGI(agi://127.0.0.1:4577/vicidial.php) . Then restart Asterisk.
ps aux | grep agc